Frequently Asked Questions

Everything you need to know about shopping for your little ones.

How do I determine the right size for my child?

We provide a detailed size guide on each product page that correlates height and weight measurements to our sizing. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What is your return policy for children's clothing?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, swimwear and undergarments are final sale.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner.

Are your fabrics safe for sensitive skin?

Absolutely. At Jonesies, we prioritize high-quality, natural fibers like organic cotton and bamboo to ensure our garments are soft, breathable, and gentle on delicate skin.

Do you offer gift wrapping services?

Yes! You can select the 'Gift Wrap' option at checkout. We will include a premium gift box and a handwritten note with your personal message.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.